🦄 Imagination Soft

Refund Policy

Last updated: July 31, 2026

This Refund Policy explains when and how you may request a refund for purchases made through Imagination Soft (“we”, “us”, or “our”) websites, applications, products, and services (“Services”).

By purchasing or using our paid Services, you agree to this Refund Policy.

Overview

We want you to be satisfied with your purchase. Because our products are primarily digital goods and subscription services, refunds are handled as described below.

Subscriptions

Subscriptions are billed in advance for each billing period (for example, monthly or annually).

  • You may cancel your subscription at any time. Cancellation stops future renewals, but does not automatically refund the current billing period.
  • If you cancel, you will usually keep access to paid features until the end of the billing period you have already paid for.
  • For instructions on canceling a Lemon Squeezy subscription, see our Cancel Subscription page.

Eligibility for a subscription refund

We may issue a refund for a subscription purchase if all of the following apply:

  1. You submit a refund request within 7 days of the charge.
  2. You have made little or no meaningful use of the paid features during that period (for example, you have not consumed a substantial portion of included credits, generations, or usage quotas).
  3. The request is not excluded under the Non-Refundable Situations section below.

Renewal charges may also be considered for a refund within 7 days of the renewal date if you did not intend to renew and have not continued using the Service after renewal. Please contact us as soon as possible after noticing an unwanted renewal.

One-Time Purchases

For one-time purchases of digital products or credits:

  • You may request a refund within 7 days of purchase if the product is defective, inaccessible, or materially different from what was described.
  • If you have already substantially used the product (for example, consumed most or all purchased credits or generations), the purchase is generally non-refundable.

Third-Party Platforms

Some of our apps and services are distributed or paid for through third-party platforms, such as Canva, Apple, or other marketplaces.

  • Purchases made through a third-party platform are subject to that platform’s payment, billing, and refund rules.
  • In those cases, please request a refund directly through the platform where you completed the purchase. We may not be able to process those refunds ourselves.

How to Request a Refund

To request a refund for a purchase processed by us (including Lemon Squeezy):

  1. Email us at support@imagination-soft.com.
  2. Include:
    • The email address used for the purchase
    • Order number or receipt (if available)
    • Product or subscription name
    • Date of purchase
    • A brief reason for the refund request

We will review your request and respond as soon as reasonably possible. Approved refunds are typically returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-Refundable Situations

Unless required by applicable law, refunds are generally not available when:

  • The request is made more than 7 days after the charge.
  • You have substantially used the paid Service, credits, generations, or other included benefits.
  • The issue was caused by your device, network, account settings, or unsupported environment.
  • You violated our Terms and Conditions, Acceptable Use Policy, or other applicable terms.
  • The charge was for a free trial conversion that you authorized and then continued to use.
  • You simply changed your mind after extensive use of the Service.
  • The purchase was made through a third-party platform that requires you to request the refund from them.

Chargebacks

If you have a billing concern, please contact us first so we can help resolve it. Filing a chargeback or payment dispute without contacting us may delay resolution and may result in suspension of your account while the dispute is pending.

Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when posted on this page. The “Last updated” date at the top will be revised when changes are made.

Contact Us

If you have questions about this Refund Policy or need help with a refund, contact us: